A Reductionist Approach to Digital Connectedness
The research, strategic planning, design, engineering, fabrication and code development of this effort was a collaboration between the following:
The Internet does not have an Off button. Social media sites, email, apps, online marketers and most others are designing systems with the goal of capturing your attention. And the assumption is that “always on” and “always accessible” are the best possible scenarios and states. After all, who wants to miss a post by one of your 3000 Facebook friends (or) any reference to anyone that you are connected to on LinkedIn?
Some of the most controversial topics in the media these days are about data collection, privacy and the transparency and use of data collection. Related to those topics are issues of data manipulation to guide your behaviors, to persuade you in a certain direction and to eventually change your behavior. At this point, some believe that your self-awareness is gone and that you cannot be sure why you are doing what you are doing online.
At least I think that these are popular topics of discussion. These days one ever knows precisely how their attention and interest is being controlled. It is difficult to know what is “real news” and what is my machine-generated lens of the world – as controlled by my clicks, my pauses, my words, my path, my likes and the patterns and the predictions of algorithms.
The smartphone ushered in a new era of always on and anywhere connectedness. Operating systems evolved and apps multiplied by the thousands. Deeper levels of integration resulted and now these apps notify us whether they are active or not. They notify us whether we are engaged with their service or not. The systems evolved from pull to constant push. Sure you might be able to control them if you dedicate the time, the experimentation and the learning to do so. I suspect that we rarely ask ourselves if the value of these tools and services is worth time and emotional investment required. It feels as if the technology ran right by any humanistic considerations - and keeps piling on.
Our smartphones, their collection of apps and the notifications that they push deliver so much new noise into our lives. “Why am I getting that?” “Why so much spam and robo-texts?” “How do I turn them off?” These are now our everyday questions and tasks. Controlling settings of permissions, notifications and system and service behavior is getting easier, so is identifying all of the Spam, but why do I have to do it in the first place? How did we let this happen? The tech may have been invented with good intentions, but its implementation has run a muck. I think that it is safe to say that we have valued the technology and its attention grabbing and monetization capabilities more than the humans that are intended to interact with it.
Utilizing Technology for an Experiential Purpose
Designers have the ability to incrementally write these wrongs. Recently, I had the good fortune of working on the design and development of a physical device and digital app that work in coordination to provide a new level of awareness and confident to folks exploring the outdoors. This product brings connected technologies into the outdoors with the intent of easing the concerns of aging hikers and providing confidence and familiarity to first-time outdoor explorers that may or may not already live a connected lifestyle.
We asked “how might we leverage connectivity, but only as it is relevant and adds value to the context of our activities or our lives? How might we turn-off more than we turn on and keep the consumer’s focus on the adventure?”
If you are like me and you get most of your news and content online, then you may have noticed that it is becoming more and more difficult to discover new music, new movies, new people and new events. These are all being predicted and more or less formatted for me. “Here is an endless stream of recommended things for you to look at, and here are some suggested (friends, events, shows, replies, apps, etc.) for you.” This is all cause for concern as the primary goal is to get your attention and your dollars. And unfortunately, these algorithmic manipulations and the growing scale of feeds and recommendations across all digital media feel as if it they are getting more abundant and invasive by the week. Your actions online and now in the real world are also feeling more and more recorded and manipulated.
To-date, this is not the case for your outdoor adventures where you are in control and new discoveries are around every turn. That said, as connectivity and digital access blanket the world, our concerns about privacy, surveillance and ultimate manipulation may also scale.
Reality is that I do not want to live in a predictable bubble or in a world of familiarity and sameness. That said, these days it is as if my online existence has been geofenced by a handful of algorithms. This includes my likes, dislikes, morals and values, what I see, hear, what I need, what I pay attention to – and ultimately what I think and how I feel. As we have heard and witnessed, these influences and this curated lens becomes most dangerous when they “activate behaviors” and influences what I do.
Two widely talked about and seen publications related to these topics have made them top-of-mind for many. They are 1) The Social Dilemma as seen by millions on Netflix, and more recently 2) the publication of Shoshana Zuboff’s book The Age of Surveillance Capitalism and her subsequent discussions and interviews and multiple media channels. And we can expect more as society adopts the point-of-view that raw aggregate data collection and manipulation is considered poor practice.
It appears that public opinion will hold these companies more accountable but incremental changes to practices may or may not be noticeable for some time to come. So, a critical question for contemporary design is how else might we counteract their measures, regain our privacy, control our own attention and be freer – while still finding value in a connected lifestyle?
Connectivity for Context
A major part of the design process of our connected outdoor product included defining the features that would exist in the system. Some of these included …
FEATURE
· The ability to set a physical geofenced boundary
· The ability to assign an “Emergency Contact” and receive messages only from her / him
· The ability to automatically send status reports or “check-ins” to an individual
· The ability for the hiker to be notified when they are off the trail or when they have reached the edge of their geofenced boundary
· The ability to receive weather alerts
· The ability for the hiker to learn a new vocabulary of meaning via haptics, sound and lights only – without a screen
BENEFIT